Booking fee/ Cancellation Policy

We love to see all of our clients in the salon, but due to the high demand for our appointments, we would like to politely inform you of the following policies,

Booking fees - When booking an appointment with us we will be taking a non-refundable booking fee either via Stripe or card machine. These fees are held on account and will be deducted from the final bill in the salon. Please then follow the cancellation policy below, booking fees will be transferred to another appointment if the cancellation policy adheres to. 

Cancellation policy.

48 hours + notice - no charge, your booking fee will be moved to a new appointment.
Less than 24 hours notice - booking fee may be lost if an appointment can not be filled.
Less than 12 hours notice or no show - total loss of booking fee and you will be charged for the rest of the appointment before you can rebook.

We fully understand that circumstances change but as you can appreciate we are a business and we can't always fill the space at the last minute. 

 
We endeavour to provide an efficient, flexible service at all times and appreciate your co-operation.

We would like to thank you for your loyalty and acknowledgement of this notice.